Job description

Front Office Clerk/Receptionist

Job Description

General Summary

This is a Full-Time position working Monday through Thursday, 8:15 a.m. to 5:45 p.m. If you enjoy working for a highly motivated team of healing professionals where success is measured by your heart to serve, then this job is for you. Here, you are surrounded by like-minded people that are eager to grow in all aspects, and you will be challenged to develop both as a professional and as a person.

Start the WOW experience for each patient beginning with their call to the office and continuing with every appointment thereafter. Keep patients on track for their health goals and care plans, and promote the benefits of health and wellness.

Principle Job Requirements

• Demonstrates competent ability to set priorities, identify and resolve problems effectively and efficiently.
• Demonstrates ability to concentrate for extended periods of time and to accurately handle extensive detail with tasks and patients.
• Exceptional Customer Service. You will greet patients, scheduling, confirming, and handling missed appointments.
• Exceptional phone etiquette skills – You will be answering the phone using proper scripting and voice tones. You must have an upbeat and energetic personality.
• Demonstrates great organizational skills, while being detail oriented and have exceptional multi-tasking skills.
• Strong verbal and written communication skills a must.
• Maintains patient confidentiality in accordance with HIPAA and keeps all patient interaction professional.
• Proficient with Microsoft office software, including Word and Excel
• Utilizes office equipment required by the position (i.e., fax, copier, printer)

Work Conditions

• Pleasant, but sometimes noisy office environment
• Some distractions and disruptions
• General physical tasks could be described as full range of body motion, manual finger dexterity and eye coordination. Fast-paced office environment with multiple areas of responsibility.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Urbandale, IA 50322: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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