Job description

Role: Workplace Services Coordinator (#19643)

Location: Onsite - Atlanta, GA

Duration: Long Term Contract, 40 hrs / week, Extendable

Client: Salesforce.com (SFDC)

Description:

· The Workplace Coordinator will report to the Manager, Workplace Services, while working closely with the local Atlanta Workplace Services team.

· The Coordinator makes the first direct impression on Salesforce guests, and is a constant resource for our employees and guests.

· This position requires a high level of customer service.

Responsibilities:

· Handle all guest and employee interactions with the highest level of hospitality and professionalism, ensuring we are always managing expectations

· Understand Salesforce brand and product positioning with the ability to ensure consistent, on-brand messaging

· Assist internal customers (employees) with all REWS related items

· Greet and direct guest in a timely and professional manner, assign temporary badges as required

· Ensure guests are properly signed into the Visitor Log system

· Notify staff of visitors, candidates, customer meetings, etc

· Book conference rooms for employees under last minute circumstances

· Assist with placing food orders as requested by the food order form

· Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner

· Maintain a presence on Slack, sending periodic reminders.

· Help direct visiting employees and executives to available seating and conference rooms

· Ordering of supplies as need

· Assist with overall maintenance of the organization – communicate any and all maintenance issues with Facilities team in a timely and efficient manner

· Submit timesheet for approval every Friday

Required Skills/Experience:

· Have previous customer service experience; candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are particularly encourage to apply

· Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs

· Excellent interpersonal communication skills

· Must be comfortable with “small talk” conversations

· Proficient at using the Microsoft Office Suite and Google Docs

· Must be willing/able to learn and use our internal Salesforce.com (http://salesforce.com/) software application

· Ability to take direction and follow oral and written instructions

· Good writing, analytical, and problem-solving skills

· Ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines)

· Experience with online registration systems and reporting

· Ability to work a flexible schedule if needed

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift

Experience:

• Google Docs: 5 years (Required)
• Customer service: 5 years (Required)
• Hospitality: 5 years (Required)
• Writing skills: 5 years (Required)
• Microsoft Office: 5 years (Required)

Work Location: On the road

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