Job description

Who We Are:  

Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.  

Fast forward to 2022; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join our Amplifon Hearing Health Care (AHHC) team. Our culture is built on compassion, empathy, continual development and diversity, equity, and inclusion. We provide a space for growth and success, and our people love it.   

What You’ll Be Doing:   

As a Workers Compensation Representative, you will be responsible for:  

• Claimant advocacy expertise, assisting network providers, collaborating with adjusters for claimants, and interfacing with our partnered clients

• Ability to manage multi-channel communications with customers – emphasis on email communications, and inbound and outbound calls

• Complete all touch points throughout the benefit and hearing aid life cycle by guiding customers through the AHHC workstream to ensure claimants receive the hearing care needed

• Own all follow-up calls to all customer types, including the provider, claimant, vendor partners and adjusters

• Achieve quality standards on every file by following all company guidelines – meeting the quality and cycle time targets

Qualifications:   

• High school diploma or GED

• Ability to thrive in a performance-based high-touch customer service environment

• Excellent interpersonal, verbal, and written communication skills

• High level of curiosity and ability to problem solve

• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization

• Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Point of Sale (POS) or Practice Management Systems experience

• Microsoft Outlook, Excel & Word experience desired

• Comfortable with daily commute to our downtown Minneapolis, MN office

What We Offer:  

• Excellent Compensation & Benefits  

• 401(k) Matching 

• Three weeks of accrued PTO, eight paid holidays, two floating holidays, and one paid volunteer day 

• Comprehensive Health Insurance (Medical, Dental, and Vision) 

• International business exposure 

Diversity, Equity, and Inclusion:    

Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling as a way to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to be bold, think differently, and stand out from the crowd. Each of us plays a role in creating a safe and inclusive environment to establish a workplace culture of various backgrounds, perspectives, and skill sets. Representation matters, but more importantly, creating measurable change as we continue to help our customers rediscover the gift of sound.    

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Workers' compensation: 1 year (Required)

Work Location: One location

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