Job description

Job Title: Guest Services Representative

Report to: Front Office Manager / Assistant General Manager / General Manager

Pacifica Hotels is looking for an outstanding, flexible part-time Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. We are currently seeking a Guest Service Representative for Blue Sea Beach Hotel. Scheduled shifts will include weekends and evenings.

Brief Summary of Job: To assist our guests efficiently, courteously, and professionally in all front office related functions including reservations.

Essential Functions and Responsibilities of the job include but are not limited to:

• • Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
• Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
• Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

***Management retains the discretion to add or change the duties of the position at any time. ***

Supervisory Responsibility: None.

Independent Judgment Used: Often within the guidelines established by management and to the extent of operating within Company policies and procedures.

Working Conditions/Environment: Front desk/lobby area. Access to entire interior and exterior of property.

Qualifications:

Knowledge/Education/Experience:Minimum of one (1) year or related experience preferred. Knowledge of hotel front desk operations and procedures desirable.

Skills/Abilities/Other Requirements:English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.

Physical Requirements: Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Additional Comments:

Must be aware of the importance of safety and security. Endeavor to be conscious of safety and security at all times.

Friendly and courteous to guests and fellow team members at all times.

*Must apply online at www.pacificahotels.com/careers*

**Pacifica Hotels is an Equal Opportunity Employer**

Job Type: Full-time

Pay: $16.50 per hour

Job Type: Part-time

Pay: From $17.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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