We have an exceptional career opportunity for a Remote VIP Customer Relationship Specialist for our Custom Homes team!

As a Custom Home Services Agent, you provide the highest level of customer care and expertise to VIP customers. You extend the expert and concierge service level of ADT Custom Homes by being the one-stop resolution, allowing customers to know ADT is committed to helping protect what matters most to them.

We will rely on you to help resolve customer issues through creative problem-solving, advanced customer service skills, technical expertise, creativity and passion for helping to meet their unique needs.

A day in the life of a Custom Homes Agent can look like:

• Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and providing solutions.
• Troubleshooting ADT products and services and enhancing the customer experience through excellent communication of complex situations and solutions.
• Providing an outstanding, personalized experience through handling correspondence, conducting welcome and anniversary calls, understanding each Custom Homes account needs and going above and beyond to provide a high level of customer experience.
• Supporting programs and initiatives requiring a detailed and sophisticated knowledge of ADT accounts and services.

Compensation

• We compensate based on experience.
• We offer pay differential during certain shifts, based on business needs
• We realize there are sometimes in our 24/7 business that conditions change. We offer shift differential amounts based on high volume times.

When you commit to us—we commit to you. Our employees receive a comprehensive, full benefits package that includes:

• Paid virtual training – some in-person attendance may be required based on business needs.
• VDI training requirements:
• PC, no Mac or Chromebook
• At least 10 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to your PC
• Windows 10
• If you do not meet these requirements, you will be able to train in the center and does not disqualify you from the position.

Knowledge, Skills and Abilities

We’re looking for someone with results they are proud of like:

• High school diploma or equivalent required
• A minimum of one (1) year of customer service or a minimum of six (6) months of ADT Customer Service experience and in good standing
• Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Pay and Benefits Disclosure

The pay range for this role is $17.91 - $19.43 an hour, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.