Job description

At Rolesville Veterinary Hospital, we take pride in our collaborative environment and challenge you to be the best technician you can be. We are currently searching for a veterinary technician/assistant to add to our growing team. This position offers learning opportunities for a career working with animals.

Why Rolesville Veterinary Hospital

Rolesville Veterinary Hospital is an established multi-DVM hospital located in the growing area of Rolesville, about 15 minutes from downtown Raleigh. The hospital served the community for over 12 years and moved into a free-standing facility in 2014. The state-of-the-art veterinary hospital offers many unique services including acupuncture, Chinese herbal therapy, cold laser therapy, advanced surgery, ultrasound, and also treats exotic pets. Rolesville Veterinary Hospital has two sister locations in the area, Louisburg Veterinary Clinic and Rolesville Veterinary Hospital at Forestville Crossing.

The Town of Rolesville has become one of the hottest places in North Carolina to call home with quality healthcare, a convenient location, well-rated schools, family-friendly amenities, and an excellent trail system. Raleigh and the Triangle area of NC are consistently ranked as one of the most desirable places to live in the US. A recent study in 2019 ranked Raleigh #2 in the Top 100 Best Places to Live in the US. Raleigh was also recently listed as the #2 in the world by Numbeo in its quality of life index for 2020.

Why Vets Pets

A privately owned, North Carolina based company, Vets Pets fosters practice individuality under the guidance of experienced management and high standards. Started with two practices in 2007, Vets Pets has grown to twenty located in Central and Eastern NC. The company’s vision and goal are to provide quality veterinary care to families with an employee-centered management approach. Vets Pets recognizes that practice partnership fosters dedication, additional growth, and consistent team guidance while providing a partner with the tools of experienced business leadership and organization.

Job Description for Rolesville Veterinary Hospital Receptionist

Responsibilities

• Following safety procedures

· Greeting and interacting with clients in a friendly, professional, efficient manner

· Keeping clients informed of wait times

· Comforting and reassuring clients in times of duress

· Receiving and managing incoming calls on a multi-line phone system

· Reviewing estimates and clarifying payment options, including processing payments

· Balancing the cash drawer/keeping the daily report up to date

· Obtaining client written documentation, including consent forms

· Assisting the triage process by escalating client emergencies

· Relaying basic medical information to clients as directed by veterinarian or technician

· Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot

· Previous veterinary experience is strongly preferred. A strong customer service approach and a positive attitude is essential. The environment is fast-paced and requires frequent movement throughout the clinic. If this opportunity sounds like a great fit for you, please apply today!

Requirements and Qualifications

· High school diploma or GED

· Experience providing animal care preferred

· Must be compassionate for animals and self-motivated with a positive attitude

Perks and benefits include:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, spouse, and eligible dependents
• Paid time off / holidays
• Flexible schedules
• Health Savings Account available
• Short term disability available
• Supplemental critical illness and accident plans through Principal and The Hartford
• Uniform allowance
• Employee assistance program
• Generous pet care discount for employee pets
• Continuing education opportunities
• Strong career growth and personal development opportunities

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rolesville, NC 27571: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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