• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $11.35-19.50/hour based on experience

Benefits

Our team members enjoy an extensive, comprehensive benefits package. When you’re on our team, we’ve got you covered.

YOUR HEALTH - COVERED.

• Health Insurance
• Dental Insurance
• Paid Time Off
• Vision Insurance
• Critical Illness Insurance
• Mental Health Counseling
• Hospital Indemnity Insurance
• Life & Accident Insurance
• Long & Short-term Disability Insurance
• Teledoc- FREE doctor access 24/7

YOUR FAMILY - COVERED.

• Caring for Elderly Family
• Returning to Work After a Baby
• Divorce
• Moving to a New Community
• Grieving for a Lost Loved One
• Military Family Matters
• Job Relocation
• Buying or Selling a Home

YOUR FINANCES - COVERED.

• Sign-on Bonuses
• Dependent Care Flexible Spending Account
• Budgeting and Financial Guidance
• Teammate Referral Program
• Discounted Veterinary Care
• Retirement Planning
• Will and Testament Planning
• Tax Issues
• Identify Theft Recovery
• Legal Counseling
• Teammate Assistance Program

SVP pursues partnerships with like-minded veterinarians to build this growing network of compassionate, service-oriented animal hospitals. We’re based in Birmingham, AL, but the heartbeat of our organization is in our 300+ local animal hospitals across the country.

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 5,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, and 2021), Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021), and Birmingham Business Journal’s “Best Places to Work” (2021).

You + SVP | Amazing Together
Let’s talk about your amazing future. Start the conversation with our teams today.