Job description

Our veterinary assistant position is an integral member of the veterinary hospital team and is a primary support member to the doctors and RVT staff. The veterinary assistant must have attention to detail, be able to communicate effectively to clients and other staff and maintain a professional attitude. An ideal candidate will have excellent customer service skills, be a team player, and be able to work well in fast paced environment.

Exam Room Assistant Job Duties:

· Assist doctors in exam rooms, including tasks such as taking a complete patient history, restraint of patients, invoicing, and client education

· Client service, including tasks such as going over medications, client education materials, treatment plans, etc.

• Admit patients/Discharge patients according to hospital protocol
• Notify doctors/techs of patient arrivals

Phone/Front Desk job duties

• Always deliver exceptional client service. Greet clients and patients in a friendly, professional manner
• Perform opening & closing procedures according to required timeline
• Correctly prepare patient records and consent forms, including getting vaccination history, weight and any other information that may be necessary including previous records and blood work prior to patient’s appointment
• Maintain medical records according to hospital protocol, as well as updating client/patient files, including name, address, email/phone and patient history when needed.
• Professionally and efficiently handle telephone calls in order to: schedule appointments according to hospital guidelines; deliver information about the hospital, Doctors, and services to clients; communicate questions and information between hospital team members and clients through verbal & written hospital protocols.
• Provide client education by reviewing medications and prescription diets, or educational material prescribed to patients with clients
• Reviewing charges and invoices to clients after any service, as well as receiving payment and preparing/reviewing estimates as needed.
• Correctly reconcile invoices at the end of the day and balance cash drawer. Settling credit cards/scanning checks.

Miscellaneous Duties:

· Maintaining proper environment by cleaning kennels, and various areas of the hospital to maintain a clean and healthy environment for patients and clients

· Perform all other appropriate duties as required by Hospital Manager or DVM

Required:

Must be able to lift 50 pounds and remain standing for long periods of time as needed.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

Job Type: Full-time

Pay: $12.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to commute/relocate:

• North Ridgeville, OH 44039: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Preferred)

Work Location: In person

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