Job description
Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.
Principal Duties and Responsibilities (*Essential Functions)
- Park and retrieve guests’ vehicles as they enter and leave the casino safely and efficiently.
- Greet guests with a friendly expression of acknowledgement.
- Utilize the Computerized Valet Parking System (CVPS).
- Report any vehicle violation, accident, or malfunction that occurs while driving a guest’s vehicle to management immediately.
- Control pace and quantity of production to minimize down time.
- Provide directions and answer guest questions to provide excellent guest service in all situations.
- Assist other team members as needed.
- Maintain a safe, sanitary, and organized work environment.
- Perform job duties in full compliance with departmental Internal Controls, policies, procedure, and regulations.
- Perform other duties as assigned.
Job Qualifications
- High school diploma or equivalent and 6 months of related experience preferred.
- Ability to hold and maintain a valid, state issued driver’s license. Ability to drive both manual and automatic transmission vehicles is preferred. Must have and maintain a good driving record which includes:
- A maximum of 3 moving violations in the past 1 year.
- A maximum of 2 at-fault accidents in the past 3 years.
- No conviction for driving while impaired (DWI) or driving under influence (DUI) within the last 3 years.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with guests and team members in a professional manner.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for prolonged periods of time in a physically demanding, fast-paced environment. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
The noise level is usually moderate to loud. When on the casino floor the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member is frequently required to work outside in all weather conditions.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
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