Job description
UTILITY BILLING CLERK
Position Title: Utility Billing Clerk
Department: Customer Service
Reports to: Office Manager
Category: Non-Exempt
Pay Grade: 12
Position Summary:
Under the supervision of the Office Manager, the Utility Billing Clerk processes utility billings, account maintenance and responds to customer inquiries related to utility billing. Work is performed with a substantial degree of independence within a framework of prescribed policies and procedures. Employee does not have supervisory responsibilities for subordinate personnel.
Tasks:
Skills:
Attributes:
Department: Customer Service
Reports to: Office Manager
Category: Non-Exempt
Pay Grade: 12
Position Summary:
Under the supervision of the Office Manager, the Utility Billing Clerk processes utility billings, account maintenance and responds to customer inquiries related to utility billing. Work is performed with a substantial degree of independence within a framework of prescribed policies and procedures. Employee does not have supervisory responsibilities for subordinate personnel.
Tasks:
- Downloads billing data into the system, verifies correctness and updates billing for processing on a timely basis.
- Assists in formulation of meter reading routes.
- Responds to and resolves customer inquiries and problems regarding billing, high consumption and meter readings.
- Coordinates the transfers of automated bank draft (ACH) files in the bank on scheduled due dates.
- Administers the establishment of new commercial accounts.
- Assists with front office duties, other utility billing functions and customer service functions as needed.
- Plan, schedule and run all utility billings and reports as well as reviewing the reports for accuracy.
- Occasionally handles moderate amounts of funds.
- Establishes and maintains effective working relationships with other employees, superiors, other agencies, and the public.
- Deals with the public in a manner that positively promotes the image of the City and handles complaints tactfully.
- All employees of the City of Winfield are subject to immediate callout when an emergency, disaster or breach of homeland security occurs. Such call to respond and assist may involve those activities to his/her regular job responsibilities and incorporate other non-job-related duties as necessary and required of an employee. An employee’s response to these matters may require the working of unusual, long hours over an extended period with infrequent breaks or rest periods.
- “This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.”
Skills:
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
- Knowledge of accounting principles and practices and of their application to the municipal utility systems.
- Knowledge of utility billing procedures
- Exercises discretion and integrity.
- Organizes work effectively and efficiently, adapts to changes in practices and policy.
Attributes:
- Deductive Reasoning—The ability to apply general rules to specific problems to produce answers that make sense.
- Oral Comprehension—The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression—The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity—The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity—The ability to speak clearly so others can understand you.
- Finger Dexterity—The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Possesses hand/eye coordination adequate to operate radio controls, telephone, and computer keyboards.
- Ability to talk and hear in person and by telephone and two-way radio;
- Ability to see and read reports, print outs, and data on a CRT screen.
Position : 433220001
Type : INTERNAL & EXTERNAL
Grade : GRADE 12 HOURLY
Group : FULLTIME H
Job Class : UTILITY BILLING CLERK
Posting Start : 12/02/2022
Posting End : 12/19/2022
HOURLY RATE RANGE: $15.40-$22.51
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