Title: Unit Secretary
Department: Emergency Department
Requisition #: 232824
Hours: 24
Shift: Days
Grade: 4
Union: Non-Union
Posting Date: 10/21/22
Status: Non-exempt/Hourly
Location: HealthAlliance, Leominster Campus

HealthAlliance-Clinton Hospital is part of the UMass Memorial Health Care system. Serving northern central Massachusetts, we are committed to improving the health of people through excellence in care and comprehensive health services. Promoting healthy lifestyle habits, we serve as a role model by having a tobacco and smoke free campus and hiring nicotine free employees. By exploring careers with us, you are committed to giving your best to our patients, our community and everyone working on our HealthAlliance-Clinton Hospital Care Team. Whatever your career choice, know that at HealthAlliance-Clinton Hospital you can make a difference.

GENERAL SUMMARY:

The Unit Secretary – Emergency Department (ED) acts as a front line interface and performs a variety of clerical and administrative support tasks to help foster smooth, efficient patient care activities for the Emergency Department.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

Job duties specific to this position:

• Acts as a central communications point person for the department. Coordinates the flow of information to and from all areas within the department. Contacts physicians, fields internal and external phone calls, and prioritizes urgent patient information.
• Assists in maintaining the order, organization and currency of logs and records and patient charts. Helps ensure an efficient sharing of information within the unit.
• Processes information needed for a variety of patient services and treatment areas such as radiology, the laboratory, dietary, housekeeping.
• Arranges for laboratory tests, radiology procedures, treatments for rehabilitative services such as physical therapy, etc.
• Enters data and orders into computer system.
• Performs a various routine clerical duties, such as sorting and faxing information, maintaining files, records and logs, taking and relaying phone messages and routine information.
• Assists in maintaining proper inventory of standard supplies and materials. Prepares requisitions to maintain established levels.
• Answers inquiries for routine information and directs other requests to appropriate persons.
• Arranges for patient transport.
• Participates in training and performance improvement activities as directed.

Job duties for all positions:

• The individual must support the mission, vision, and goals of HealthAlliance Hospitals and serve as a role model for the CARES- It Happens Here customer service initiative.
• Demonstrates excellent work attendance and attends and actively participates in a variety of meetings and training sessions as required.
• Demonstrates a friendly, responsive, service-minded attitude to all customers.
• Communicates ideas effectively. Shares information and keeps others properly informed. Gives, and is open to useful feedback.
• Adheres to the HealthAlliance Hospital Code of Conduct and Behavior Standards. Complies with established policies and procedures and all regulatory and health and safety requirements.
• Maintains, and fosters, a clean, safe work environment.
• Actively contributes to the development and application of process improvements.
• Maintains a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group’s achievement of goals and to help foster a positive work environment.
• Demonstrates respect for the diversity of patient and employee populations. Supports and encourages diverse points of view, work and lifestyles.
• Practices cost containment and fiscal responsibility through the efficient use of supplies, equipment, time, etc.
• Performs a variety of related duties as assigned.

JOB REQUIREMENTS

JOB KNOWLEDGE AND SKILLS:

• The ability to perform a wide range of standard clerical skills and work efficiently in a busy, fast paced, direct patient care area.
• Knowledge of medical terminology.
• Basic knowledge of the practices and procedures of the emergency department.
• Proficient in patient care communication skills.
• Knowledge of MS Office applications and the ability to use computers to record, reference and enter basic information.
• Ability to read, write and speak clearly in English.

EDUCATION:

High School diploma required.

EXPERIENCE:

Previous hospital or healthcare experience (6-12 months) preferred.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.