Travel Experience Counselor II

- (22000109)

Who we are.

“CWTSatoTravel is the largest travel service provider to the world’s most important customer- the U.S. military and government. We have offices in the United States and Guam, Belgium, Germany, Italy, Japan, the Netherlands, the United Kingdom, the Spain and the Azores. We are a division of CWT. We have a proud 72 plus year history in servicing the US military and are always looking for a new talent to help us grow as a team. We encourage you to check out our career opportunities and start your journey with CWTSatoTravel today.”

Benefits

• Competitive Pay
• Vacation, Holidays & Paid Time Off
• Health, Dental and Vision Insurance
• 401(k) Plan
• Wellness Program
• Life Insurance, Accident and Disability Coverage
• Employee Discounts

Position overview

CWTSatoTravel is seeking an experienced and talented Travel Experience Counselor II.

As a Travel Experience Counselor II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

Position Description

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts

• Sells products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel

• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares

• Escalates more complex problems to more experienced staff

• Assignments include both routine and non-routine work

#LI-TB

Position Requirements

Experience & education

• Experience

  • High School diploma

  • 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor

• Knowledge, skills and abilities (KSAs)

  • Strong verbal and written communication skills

  • Good travel industry knowledge

  • Skilled in GDS and other booking tools used by CWT

Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history review.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th 2022.

As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records .

Primary Location US-CA-Vandenberg AFB

Work from home No

Employment type Standard

Job Family Travel Counselor

Scope Country

Travel No

Shift Day Job

Organization TX_Military & Government

Experience Level 1 to 3 years

Job Posting Sep 9, 2022

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class