Job description
Location
New York, New YorkShift:
Day (United States of America)Description:
Drive Quality Training at NewYork-Presbyterian Hospital
The Training & QA Associate is a critical role in ensuring Patient Access Specialists and Supervisors in the contact center have the skills to be able to efficiently execute their jobs and provide the most seamless patient experience. In this role you will be responsible for developing contact center training curriculum and content. The Training Development Associate will collaborate with various teams and subject matter experts to integrate Quality Assurance, process improvement, and other data-driven insights into training material enhancement.
Training and Quality Assurance Associate
This role will also be a key partner to the Training Delivery Associate to provide guidance on new training material and promote excellence in training execution. In addition, the Training Development Associate will incorporate feedback from training participants to enhance the effectiveness of training content.
Preferred Criteria
- 3 years of experience in a contact center setting
- Experience in contact centers within a large healthcare institution
Required Criteria
- Bachelor's degree in business, healthcare, or related field or equivalent work experience
- At least 2 years of training development experience
- Strong communication skills, with an emphasis on tact and diplomacy
- Motivating self and others to set challenging goals and high standards of performance
- Encouraging others to develop skills in areas that will be needed for the future is required. Arranging development opportunities that help others build new skills
Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, diversity, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.
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- 2021 "Employees' Choice Awards: Best Places to Work" - Glassdoor
- 2021 " Best Workplaces in Health Care & Biopharma" - Fortune
- 2020 "America's Best Employers in New York State" - Forbes
- 2020 "Working Mother 100 Best Companies" - Working Mother
- 2020 "Best Companies for Multicultural Women" - Working Mother
- 2020 "Best Workplace for Men in Nursing" - American Association for Men in Nursing
- Discover why at: nyp.org/careers
NewYork-Presbyterian Hospital is an equal opportunity employer.
Salary Range:
$75,000-$85,500/AnnualIt all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.
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