Job description
THE COMPANY
FEVO’s technology adds friend power to a brand’s site for more shopping, more fun and, most important, more sales. No matter what a consumer is shopping for, FEVO is dedicated to changing e-commerce – making it a more collaborative, fun, social experience rooted in community. How? It’s a simple but powerful concept. We enable consumers to invite friends and purchase together in just a few clicks – allowing groups to connect and communities to form all on a brand’s site with just one line of code. It’s no surprise (or maybe it is!) that this allows brands to capture more data while building their own social graphs and identifying valuable customers.
Founded in 2016, FEVO launched live events in North America and rapidly captured 85% of the major sports leagues and festivals. We partnered with the biggest platforms including Ticketmaster, Tickets.com, and Paciolan and have organically acquired over 2M happy customers and sold over 7M items.
FEVO is now entering new categories, such as retail and travel e-commerce, working with the largest, most distinguished brands in the world. Simultaneously, we're expanding geographically with international markets such as the UK. That's why FEVO is actively hiring world-class talent to join this rocket ship of a ride!
THE JOB
We’re looking for an enthusiastic, self-motivated, hard-working
Ticket Operations Associate to join our growing team! This associate will go above and beyond for our customers by assisting our team leads with processing orders and ensuring the best customer experience. The salary range for this role is set at $40k.
This is an exciting opportunity for anyone interested in kick-starting their career by working for a sports and entertainment tech company with a fast-growing, entrepreneurial mindset. There are numerous opportunities to grow with the company and specialize in different veins of the operations team. This is a full-time position requiring rotating hours M-F (between 9am and 6pm ET) and occasional weekend coverage.
There is
no such thing as a “typical day” here at FEVO (and that’s how we like it!), but a few things you will be accountable for include:
Working with our customers assisting with any questions they have about our platform: purchasing, fulfillment, sharing, etc.- Communicating with other departments within FEVO to gather information, and relaying that information to customers
- Ensuring customers can access what they purchase and fulfilling orders successfully
- Troubleshooting technical issues and providing feedback to our engineering team to help enhance our product
- Supporting our Partner Solutions team to assist with any client requests
DOES THIS SOUND LIKE YOU?
- You have a college degree from an accredited school.
- You have strong troubleshooting skills and experience working with Mac computers (required!)
- You must have experience working in a call center or providing remote support, especially within sports/ticketing brands.
- You are obsessively organized and have great time management skills.
- You are self-motivated and a master at multi-tasking.
- You are a team player to the bone with exceptional communication skills.
- You are a problem solver and have acute attention to detail.
WHAT'S IN IT FOR YOU:
- Stock option program
- Robust medical, dental, and vision benefits
- 6 months paid parenthood leave
- 2 weeks paw-ternity leave
- Unlimited PTO (plus 3 weeks of paid holidays!)
- Opportunities for growth
- Flexible work location
- Complimentary wellness programs
- Abundant FEVO swag
FEVO provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To Staffing and Recruiting Agencies: Our company does not accept unsolicited CVs or applications from agencies. We are not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.
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