Job description

The Role

At Tesla, our Tesla Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They create and maintain operational efficiencies to drive productivity within the store. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Tesla Advisor, you will support customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day experience. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying and delivery experience.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

• Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions

• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling and copiloting Test Drives for individuals who exhibit purchase intent or potential

• Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual sales and KPI targets

• Effectively present and sell and support the delivery and installation the entire Tesla eco-system

• Provide the highest level of customer service throughout the full sales and delivery cycle & installation process, as well as continued support throughout ownership

• Prepare, stage, and charge customer vehicles in advance of their scheduled delivery appointment

• Educate new owners by conducting a comprehensive vehicle orientation, tailored to the individual customer's needs and comfort level

• Execute customer documents on delivery day

• Proficient in Sales and Delivery Operations able to execute and consistently deliver a strong client experience with little to no guidance

• Conduct Tesla Direct deliveries from Delivery Centers to customer homes

• Perform additional responsibilities as assigned to meet business needs

• Maintaining Store Fleet: Coordinating service, Allocation Management

• Maximizing TSS Calendars for Drives and Delivery

• Compiling and running daily + weekly reports to analyze store performance and improve

• Prepare customer documents (loan and DMV documentation) prior to delivery appointment and confirm accuracy

• Work closely with other employees to ensure smooth transitions for customers toward a successful delivery appointment

• Maintaining Brand and EHS standards and cascading feedback or adjustments to local team

• Key holder responsibilities to include opening/closing of store conducting Morning/Evening Huddles and recaps

• Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.

Requirements

• Client service experience required

• Positive, enthusiastic and passionate about the changes in the personal transportation industry

• Ability to understand and convey business issues and technical concepts

• Strong sense of team mentality and reliability

• Strong communication skills and attention to detail

• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives

• Ability to work evening hours, weekends and holidays in a retail environment

• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

• Ability to obtain appropriate state licensing, where applicable

• Strong organization and communication skills

• Proactive team member who is goal-oriented + highly motivated

• Attention to detail

• Proven ability to develop collaborative relationships and act as a well-respected, trusted partner with whom others want to work

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Nesconset, NY 11767: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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