Empire Distributors Inc, A Leading Beverage Distributor is now hiring a Teleservice Sales Representative. Our company offers competitive wages, potential growth opportunities, and excellent benefits that include, but aren't limited to healthcare, retirement benefits, paid time off, company paid life insurances, and supplemental Aflac and legal plans.

Strong Preference for Bilingual

Summary

Provides telephonic customer service and assistance. Communicates directly with customers and assists in resolving problems. Records information and processes files to ensure appropriate documentation is maintained.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Processes all necessary paperwork and correspondence to establish new accounts.

Talks with customers by phone or in person and receives orders. Addresses customer questions, concerns or needs.

Maintains control and processes actions involving order voids, return orders, call backs, and invoices not routed.

Maintains files for all documentation and correspondence.

Completes paperwork for order pickups, no charges, credits, and routine product orders. Updates customer files and information as needed.

Solicits sale of new or additional services.

Addresses complaints concerning billing or services rendered for On-Premise.

Refers complaints of service failures to appropriate manager.

Assists with daily, weekly, and monthly reports and distribution. Other duties as assigned by management.

Education and/or Experience

Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

TN ABC Wholesaler's Employee Permit.

Computer Skills

To perform this job successfully, an individual should have knowledge of Adobe Creative Suite Design software, Microsoft Office, and the ability to work will all forms of graphics files and programs.

“ Empire is proud to be an equal opportunity employer and a drug free workplace. We are committed to ensuring that all employment decisions are made on the basis of qualification, merit, and business need; without regard to race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status or any other basis covered by appropriate law. “