Job description
Location:
For Those Who Work At Home - Various, Ohio 44145
About the Job:
The Technical Writer will create technical content primarily for developers who are working with our developer portal platform. As a member of this team, you’ll work with product managers, engineers, technical writers, and many others throughout the organization to understand the product and create clear, concise, and accurate documentation.
Essential Functions and Responsibilities:
- Produce high-quality, clear, and concise documentation, including YAML specifications for our Developer Portal from technical specifications and discussions with developers and product managers
- Able to maintain or improve the consistency in language and readability level of all documentation
- Deploy and maintain documentation standards, processes, and best practices
- Create and maintain API and integration documentation in repositories
Required Qualifications:
- 2+ years technical writing experience with 1+ years of experience writing API documentation for public consumption
- Proven ability to write high-quality technical documentation and familiarity with best practices in technical writing
- Able to read and write specs in OpenAPI/Swagger and knowledge of Restful design
- Able to interpret markup languages such as HTML, CSS, JavaScript, and YAML to create meaningful materials
- Able to create procedural, conceptual, and troubleshooting documentation
- Strong research, requirements gathering, planning, writing, editing, proofreading, and communication skills
- Commitment to improving the customer experience; devoted to customer success
Desired Qualifications:
- Experience working in an Agile delivery environment
- Degree in English, Technical Writing, Computer Science, or a related field, or equivalent experience
- Experience with Content Management Systems such as Drupal
- Familiarity with common tools like Microsoft Office Suite, SharePoint, Jira, Confluence, and Miro
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $47,000 to $90,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible
Please click
here
for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
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