Job description
Location: Remote
Type: Contract
Responsibilities
- Research, outline, write, and edit new and existing content, working closely with various teams to understand product and project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain documentation templates that uphold organizational and legal standards, and allow for easy data migration
Skills and Qualifications
- Bachelor’s degree in relevant technical field
- Minimum 3 years’ technology industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Expertise in organizing documents on confluence and Teams (or similar tools), elaborate on UI/UX workflows, architecture documents, processes, and User guides for on boarding customer and vendors
- Experience in documentation of REST API documentation is a big plus
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- High skilled in Microsoft office suite of products (Word, PowerPoint at minimum)
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC) and Agile methodology
- Previous software development experience
- Experience using XML tools to create documentation
Job Type: Contract
Salary: $50.00 - $60.00 per hour
Schedule:
- Monday to Friday
Experience:
- REST API: 2 years (Required)
- Technical writing: 7 years (Required)
- XML tools: 1 year (Required)
Work Location: Remote
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