ABOUT US:

Love Serve Remember is the family owned community-driven hospitality company that runs Cafe Gratitude. We are proud to offer compensation that sets a new standard for the industry by offering higher hourly rates, benefits (medical, vision, dental), employee discounts, as well as favorable initiatives to retain our team members. We understand that our team is the cornerstone to our business' success.

You can find our neighborhood spots and destination restaurants around the Southern California area, and we serve 100% organic, plant-based local ingredients every day. Our mission is to combine exceptional service and culinary excellence in a relaxed and approachable, yet bustling atmosphere while inspiring our team to live inspired lives. We strive to build a very strong team and seek individuals for their friendliness, intelligence, work ethic and professionalism. We expect that each member of our team will make choices based on the priorities set forth by our mission, demonstrating extraordinary care and respect for: each other, our guests and our community.

A DAY IN THE LIFE:

The Support Technician Specialist is responsible for maintaining and resolving hardware and software related issues while adhering to compliance and security protocols. The technician ensures computer systems are optimized and meet the requirements needed of the multi-property operation.

The Support Technician is expected to be local to Los Angeles area available on a 24-hour basis to adhere to project demands, at any given time of the day, either on or off property. The Technician must possess the fundamentals of troubleshooting computers, applications, and assisting guests, as well as departmental staff. To be effective in this role, the technician be open-minded and think outside the box. Duties include:

Department Collaboration - Coordinate technical work and provide technical assistance to the Company (GMs and corporate office) for the purpose of delivering and maintaining a reliable and stable technology infrastructure for all properties. This includes but is not limited to:

• Collaborating with IT Director to resolve issues or integrate new projects
• Working closely with IT Director and GMs on system maintenance and development/training
• Providing hands on support or training regarding Toast POS
• Assisting with new technology related materials - including set up, configuration, and working with third party vendors to ensure successful project implementation/changes

Troubleshooting - Provide prompt and professional responses to solve inquiries from managers. This includes:

• Technical challenges that arise during restaurant operations
• Reviewing daily manager logs from each location and providing resolutions for related notes
• Day to day troubleshooting with all departments and maintenance of company systems i.e. Toast POS, IP Phones, etc.
• Supporting individual locations during system outages

Recurring Duties:

• Drive to each location to ensure systems are working properly and provide on-site support as needed
• Routinely maintain:
  • Full list of all hardware/inventory
  • Proper cable management at each location
  • Server racks – ensure they are clean, organized, and labeled while understanding how each switch functions
  • LastPass Management Software – organize/maintain to ensure clean and concise descriptions
  • Failover systems that are in place in case of emergency situations

• Check computer system malfunctions, troubleshoot potential security threats such as malware/virus
• Create and terminate IT credentials for management employees

Knowledge & Expectations:

• Ample knowledge of:
  • Microsoft products, including Windows and Office
  • Basic troubleshooting. Including but not limited to: IP phones, office printers, impact printers, label printers, web cams, driver installations, etc.

• Working knowledge of:
  • All integrated systems
  • Meraki routers/switches
  • Sonos software and functionality

• Ability to:
  • Work independently at assigned tasks, projects, and provide proper follow up- including making sure everything is in working order before leaving the job site
  • Use Basecamp to track all job duties through the day to provide visibility to the team
  • Interpret instructions and guidelines set by the company's policies and procedures
  • Adhere in accordance with company Standard Operating Procedures (SOPs)
  • Lift 25lbs or heavier
  • Use Basecamp to track all job duties through the day to provide visibility to the team
  • Maintain regular and on-time attendance

Previous Experience Requirements:

• At least 2 years of IT experience in a Restaurant Operations
• Office 365 integration and administration
• Understanding of A/V systems

Preferred Experience:

• Experience in Toast POS, CTUIT, and understanding Restaurant applications
• POS experience
• A+ certification preferred

Salary: $65,000- $75,000

Location: Must be located in Southern California - ideally Los Angeles (where 4/6 of the restaurants are located)