Job description

Applicants must apply on the Palmetto Goodwill website:

palmettogoodwill.org/jobs

Summary
Maintains the Retail POS system. Ensures proper functioning of computers at Retail/Contract sites and administrative offices. Monitors the IT Help Desk.

Essential Duties and Responsibilities

• Maintains user login, email accounts, and security rights for all server departmental folders.
• Maintains departmental email distribution lists.
• Provides support for remote sites, i.e. remote desktop access, remote email, etc.
• Provides support for all Retail and Contract sites (hardware/software installation or updates).
• Trains employees in use of new software and/or hardware.
• Maintains Help Desk job request tracking database.
• Completes incident and audit reports. Maintains database and physical files for all incidents and audits.
• Follows-up post incident(s) to ensure preventative measures and training are implemented.
• Provides technical guidance, recommendations and support for company surveillance system.
• Maintains computer inventory database.
• Repairs PCs and maintains printers.
• Installs network equipment and components.
• Installs and re-installs any approved user software products.
• Promotes and demonstrates cooperation and teamwork.
• Performs other job-related tasks as assigned.

Qualifications
Must be able to:

• Read and interpret complex documents, technical journals, information, requirements, etc.
• Research from various sources (including internet), gather, and analyze data as it relates to PC utilization, software, hardware, troubleshooting, repair, etc.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule forms.
• Respond effectively and efficiently to inquiries and/or complaints.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Meet deadlines; be self-directed and able to work autonomously/independently as needed.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; interact professionally with customers and a highly diverse employee base on a regular and routine basis.
• Drive/travel as a function of overall responsibility.

Must have:

• Two (2) years of hardware configuration experience (e.g. remote desktop help, installation and configuration of software/hardware).
• Two (2) years of experience installing/configuring general office machines (e.g. laptops, printers, copiers, PCs).
• One (1) year experience working in a Help Desk role, providing support and troubleshooting employee computer-related issues.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, etc.
• Strong written, verbal, and interpersonal communication skills.
• Strong time management skills, with the ability to handle multiple project needs simultaneously.
• High attention to detail and accuracy.
• Enthusiasm for the mission of the organization.
• A valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier; frequent travel is required.

Preferred:

• A+ Certification or MCP (Microsoft Certified Professional).

Education and Experience
Minimum of High School diploma or equivalent required. A combination of education and experience with IT hardware/software will be considered.

Physical Demands
While performing the duties of this job, the employee is regularly/frequently required to: sit; stand; walk; talk and/or hear; use close and peripheral vision; stand; bend; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds. The employee must lift equipment and work in a variety of postures. The employee is occasionally required to stoop, kneel, or crouch.

Work Environment
Work is usually performed in an office setting. Frequent travel and outside work may be required. The employee will occasionally be exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.