Job description

SUMMARY

Product Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Service Manager / ATAC Supervisor. The Product Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer
• Engage with customers and dealers regularly on field service support
• Work cross-departmentally to develop and publish written solutions to common problems for customers and dealers
• Assist with developing repair and maintenance best practices
• Support Quality Improvement Team (QIT) efforts to rapidly identify and resolve manufacturing, assembly, and design related issues
• Administer technical training as required
• Occasional travel to dealer or customer location for diagnostics and dealer assistance

KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma is required; college degree is a plus
• Five years of experience in the troubleshooting/diagnostics, repair, and maintenance of heavy construction equipment
• Strong mechanical and/or electrical aptitude
• Good computers skills; fluent in standard Microsoft applications (Excel, Outlook, etc.)
• Engineering drawing, electrical, and hydraulic schematic interpretation skills required
• Good verbal and written communication skills.
• Excellent interpersonal and collaboration skills are required
• Ability to maintain a passport is required to support occasional overseas travel.

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No weekends

Application Question(s):

• How many years of experience in troubleshooting/diagnostics, repair, and maintenance of heavy construction equipment do you have?
• Do you have a strong mechanical and/or electrical aptitude?

Experience:

• engineering drawing, electrical, & hydraulic schematic: 1 year (Preferred)

Work Location: In person

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