Job description

Put yourself in the driver’s seat; imagine where a career here could take you.

Mitchell Plastics is an award-winning and growing company. Our key strength is that we offer our world-wide automotive customers a single-source alternative for all of their interior automotive plastic part needs. We have over 2,800 innovative team members, across 7 manufacturing locations throughout North America, who are dedicated to ensuring our position as a global top-tier automotive interior supplier. As an employer, we offer an exciting opportunity for you to be part of our growing "Best in Class" team. We believe that our team members make us great, and we offer ongoing opportunities for advancement. Our talented team is continually expanding and we are always on the lookout for driven individuals to become a valued part of our success.

Come join our Team, and learn first-hand how you can contribute to our “Innovation Inside”!

Mitchell Plastics provides

• Development and training plans
• Bonus eligibility
• 401(k) and Roth Retirement plan options with matching
• Medical, dental and vision plans
• Company paid STD and LTD
• Life insurance
• Paid time off and paid holidays
• On demand pay options using Dayforce Wallet

Salary Range: $50,000-60,000

The Role:
We currently have an exciting opportunity to join our team in a Technical Support role., based out of our Mitchell Plastics Huntsville location. Responsibilities would include:

• Provide client support; maintenance, repair and installations of computer systems (hardware and software), assistance in LAN installations, maintenance of hardware and print operations as required. Maintain accurate records of maintenance performed and inventory of all equipment.
• Responsible for the day-to-day operations, maintenance and expansion of corporate hardware and software, including purchase recommendations and installations. Examples of hardware and software include, but is not limited to; personal computers, laptops, netbooks, tablets, scanners, smart phones, photocopiers, label printers, telephones, boardroom equipment, telephone system hardware, Microsoft Windows Operating Systems, Microsoft Office Productivity Suites, driver installations, third party applications and software updates.
• Maintains Help Desk system: addresses, updates and closes tickets.
• Supports and troubleshoots user problems. Determines if the problem is hardware, software or procedural and works to resolution. Where necessary, escalates problems to appropriate resource and follows-up to ensure resolution meets user needs.
• Acts as an interface between PC users and outside support organizations for hardware and software maintenance.
• Assists in maintaining software licensing agreements, including maintaining a current hardware and software inventory for the corporation.
• Recommends and/or conducts user training on PC software, hardware usage and network capabilities.
• Assists in installing and upgrading PC networked software and hardware.
• Maintains inventory records of equipment and hardware, as well as maintenance records for each piece of equipment.
• Schedules routine and preventative maintenance checks and logs information into the appropriate equipment logs. Completes PMs to the schedule.
• Evaluates and analyzes Help Desk tickets for recurring problems. Makes recommendations to reduce Help Desk tickets.
• Special project assignments.
• Participate in on-call rotation. May require after hours or weekend support of users. May need to work off hours on tasks that have the potential to interrupt service.

Our Ideal Candidate has:

• Problem solving and analytical skills
• Thorough understanding and knowledge of PC components and their respective interface requirements
• Significant experience in PC repair and/or assembly
• Excellent interpersonal skills to effectively communicate with the end user
• Able to install software and test new PC systems
• Working knowledge of Microsoft Windows Operating Systems, Microsoft Office Productivity Suites
• Experience in LAN topology and setup
• Knowledge of database software is preferred by not required
• Commitment to continuous improvement

We thank all candidates for their interest, however only those who qualify for an interview will be contacted. #joinmitchellplastics

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