Job description

Join Our Team Today!

CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

What You’ll Do…

You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes:

Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution

Installing and removing equipment

Technical and Mechanical Troubleshooting

Installing equipment modifications as needed

Working closely with and developing strong business relationships with the customer and client personnel

Conducting informal operator training as needed to improve machine performance

Completing all required reporting procedures related to the maintenance and repair of the equipment

Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance

Using good business judgment in your daily operations to minimize operational expenses

Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required

About CES

Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Requirements
The successful candidate will have the following qualifications:

Prior experience in diagnosing and repairing equipment failures preferred

Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)

The ability to relate to customers in a professional and courteous manner

Good written, verbal, and listening skills

Good time-management skills

Ability to work independently and as a team

Ability to perform timely and accurate reporting

Ability to work unplanned extended workdays based on business needs

Ability to work with mobile devices ie: smartphones

Requirements

High School Diploma or General Education Degree (GED)

Technical school courses OR 3-5 years experience with servicing equipment (a plus)

Understanding of mechanical operations, computers/software, and hands-on break/fix repair

Basic Computer and Mathematical Skills

Ability to adapt to ever-changing environments and work assignments

Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory

Maintain professional appearance based on Company policy

Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.

Benefits
Benefits and Perks

Our programs are designed to keep your work/life balance in check.

Paid Time Off which includes vacation, sick time, and paid national holidays

Comprehensive insurance offerings including Health, Dental, and Vision

Company Paid Short Term/Long Term disability

Company Paid Life Insurance Policy

Plan for your future with our 401(k) plan and take advantage of company matching

Competitive Salary

Company vehicle provided

Company provided Tool Kit, Cell Phone, and Laptop

Company Credit Card

Early Payday Options

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 2 years

Application Question(s):

• Are you at least 21 or older?
• Do you have a valid drivers license?
• Are you authorized to work in the U.S.?
• Are you willing to do overnights if necessary?

Work Location: On the road

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