Job description
Our client in business for over 30 years, is a European leader in membrane treatment and the recovery of biogas from the methanisation of organic waste. With unique expertise, our client is positioned as a key player to provide concrete, pragmatic and immediate solutions to the major challenges of tomorrow in the field of renewable energy, energy sovereignty, and green mobility.
A leader in the French market currently expanding into the United States
We're actively searching for an experienced Technical Service Manager to join our team.
What you will do:
Management and supervision of services technician
What you will need:
Willingness and ability to travel to North America for the first month of your onboarding
Equal Opportunity Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
A leader in the French market currently expanding into the United States
We're actively searching for an experienced Technical Service Manager to join our team.
What you will do:
Management and supervision of services technician
- Provide technical support for all technicians to meet service demands and customer’s expectations
- Supervise and direct all service technicians to effectively perform the functions required to ensure customer satisfaction
- Conduct recruitment interviews
- Carry out individual interviews
- Provide on-going training and skills evaluation to reduce callbacks
- Order all required parts in a timely fashion to ensure work deadlines are met
- Maintain proper shop inventory of all service-related parts
- Make sure all service warranty parts are returned to vendors for warranty credit in a timely fashion
- Meet with vendor representatives as needed
- Drafting contracts and negotiating their terms
- Troubleshooting and resolving field issues while working alongside service technicians
- Resolve issues in a timely manner and communicate directly with clients
- Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner
- Provides response to customer complaints and emergencies
- Oversee all assigned service fleet vehicles, monitor vehicles to ensure they are being serviced/maintained and operated as required and used according to company policy
- Monitor service vehicles to ensure they are in an acceptable condition to allow service technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and materials are always stocked
- Structure and ensure the proper functioning of the maintenance department
- Follow up on technical failures under warranty with management
What you will need:
- Experience as services manager in mechanical or electrical industry.
- Ability to communicate orally and in writing through contracts
- Strong teamwork, ability to instruct and motivate others
What you will get:
- Full time job
- Located in Schaumburg. You will be travelling through North America for the first months of your onboarding and then will be in the office.
- Benefits, 401k, PTOs, etc.
Willingness and ability to travel to North America for the first month of your onboarding
Equal Opportunity Employer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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