The Team Lead is instrumental in store operations and plays a key role in preparing the store for day-to-day operations. The Team Lead ensures the highest standards of food preparation, cleanliness, and safety/security of the Store and its Associates. This role ensures the closing routine was properly completed and performs additional closing tasks if missed along with the opening routine duties. Once the store is open, the Team Lead will perform regular Restaurant Associate duties, anything from preparing food, taking food orders over the phone, at the window, or in the main lobby, washing dishes, or a variety of other roles. The Team Lead coaches and trains Donatos Associates according to the Standard Operating Procedures.

Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Job duties and responsibilities

• Interacts with and listens to customers attentively and enthusiastically
• Ensures customers receive their orders accurately and within the quoted promise times
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers
• Displays caring and empathy for customers and follows correct steps when resolving complaints
• Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
• Controls food cost components of waste, prep, weights, portioning, and theft during shifts
• Models all elements of Donatos Service Behaviors
• Contributes to the team morale by displaying enthusiasm and commitment by word and action
• Uses job aids including Donatos-U to properly train and reinforce Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values
• Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.)
• Models performance standards
• Demonstrates and trains operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness
• Trains Associates to understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department
• Models food safety and sanitation requirements
• Follows and trains correct cash control procedures
• Assumes responsibility for inventory of all stocked items and invoice processing
• Uses proper security and verification procedures when handling deposits and safe contents
• Follows proper dough and day dots procedures to ensure the best quality
• Creates and fills out appropriate build-to reports (Pre-Topping, Loaded Dough, and Sauce/Cheese) to ensure all menu items are executed and consistent

About Donatos Pizza

At Donatos Pizza, our promise is to serve the best pizza and make your day a little better. We promise to serve the highest quality, best tasting pizza, serve our customers with a smile and a \thank you,\ provide a fair, fun and caring atmosphere for our associates and to be a good neighbor and positive influence in our community.

Pay: Starting at $14 / hour

Job types: Full-time, Part-time

Schedule:

• Weekend availability
• Monday to Friday
• Day shift
• Night shift

Education: No education required

Work location: On-site