Team Coach
Henderson, NV

As a Barclays Team Coach, this is an exciting opportunity where you are accountable for colleague engagement and development. You will bring out the best in your team through empathetic people management and coaching that supports a high-performance culture of collaboration, inclusion, continuous improvement and professional development. You will have a customer obsessed mind-set, consistently looking for ways to deliver and improve the customer experience and inspire, support, and empower your team to deliver excellence.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Salary Range $55,000 to $85,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

What will you be doing?

• Developing, motivating, engaging and leading a team of 14-18 agents on various shifts
• Supporting team members regarding the successful resolution of customer inquiries, which could include taking escalated calls and ensuring 100% satisfaction
• You will recruit, reward and retain talented colleagues
• Maintaining a control and risk focus, demonstrating knowledge of financial services regulatory standards and conducing various audits to ensure compliance
• You will collaborate with various business stakeholders to influence and lead change with a focus on the colleague and customer experience

What we’re looking for:

• High School Diploma
• One plus years of experience in customer service with an excellent performance and attendance record
• Two plus years of management experience in a fast paced servicing environment

Skills that will help you in the role:

• Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills
• Ability to coach an agent to performance metrics
• Extremely customer-focused; positive, professional attitude, Pays strict attention to detail, understands importance of accuracy and responsiveness
• Call Center Leadership Experience, Intelligent, self-motivated, quick learner

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.