Job Description

• Assist in ensuring the security and availability of assigned IT systems which will include some/all of the following…
• server hardware and software (VMWare, Microsoft Server, Linux)o directory services (MS Active Directory, Azure AD)
• security systems (EPM, EDR, IPS/IDS, SIEM, SOAR)
• storage systems (DAS, NAS, OneDrive, and archive systems)
• networking/infrastructure devices (firewalls, routers, switches, WiFi, LAN, WAN)
• cloud platforms (M365)
• collaborative technologies (SharePoint, Teams)
• industrial systems (GIS, Remote Sensing, CAD)
• Assist in ensuring the physical and logical security of assigned IT systems
• Monitor the health, performance, and security of assigned IT systems
• Assist in submitting risks and tracking of action plans related to assigned IT systems
• Assist in the planning, testing, documenting, and communications as it relates to implementing changes for assigned IT systems
• Assist with incident response and resolution efforts related to assigned IT systems
• Mature policies, procedures, and standards and maintain documentation related to assigned IT systems
• Provide after-hours support when required, including On-Call problem resolution and project-related activities.
• Communicate and partner with other IT staff members to promote peer-to-peer teaming and knowledge sharing
• Participate in learning and training IT staff on IT standard operational procedures and troubleshooting best practices
• Ensure information sharing (i.e., provide documentation and training) with the user community as required as end-user processes and safeguards change, and during IT incidents
• Perform other related duties as assigned

Required Skills/Abilities

• Demonstrated knowledge of system administration, networking, security, and compliance best practices
• Demonstrated analytical and problem-solving skills
• Accomplished verbal and written communication skills
• Excellent interpersonal skills with a proven ability to collaborate with matrix teams
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams)
• Able to quickly learn systems, methods, and software associated with this position
• Demonstrated experience working positively with supervision as well as being disciplined in completing work when without supervision
• Demonstrated project and time management skills
• Ability to maintain confidentiality, work under pressure and motivate employees in an encouraging manner

Education and Experience

• Associate’s Degree in a business/technical discipline, a Bachelor’s Degree in a business/technical discipline from an accredited college or university is preferred
• Minimum of 2 years of experience focusing on the development and implementation of security best practices as it relates to information, data communications, networking, and SaaS/PaaS/IaaS systems
• Minimum of 3 years of experience troubleshooting IT systems and networking components
• Minimum of 3 years of experience supporting end-user communities with service excellence
• Minimum of 2 IT certifications from this list – CompTIA (A+, Security+, Network+, Cloud+) CISSP, CISA, CRISC, CGEIT, CISM, CSX-P, CDPSE, CCNP, CCSP, CEH, GIAC, ITIL, MCSA, MTA, VCP, PMP
• Minimum of 3 years of experience working in Systems Administrator roles supporting the most current technologies and products used in the industry including Microsoft 365 PaaS (Platform as a Service)