ESSENTIAL RESPONSIBILITES:

• Ensures Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management
    • Greet patients in a friendly, professional manner using proper telephone etiquette
    • Complete recall #3 phone calls
    • Follow up on missed appointments
    • Triage patient’s needs to schedule appropriately
  • Patient Education and Sales
    • Provide patient education on the purpose and expectations of their appointment
    • Answer phone inquiries related to our products and services
  • Ensures Practice Success throughout each patient encounter through:
    • Appointment capture
      • Effective schedule management and optimization
    • Data Collection and Accuracy:
      • Collecting and entering thorough demographic data and verify its accuracy.
• This is a call center environment

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous medical office experience is preferred

COMPETENCIES:

• Polite, professional, and courteous.
• A focus on the provision of quality care and service excellence.
• Proficient in EHR, including proven competency in accuracy of data entry.
• Proficient with optometric medical terminology.
• Recognition of the exam process and the ability to record exam details.
• Ability to effectively communicate in person, by phone, and in writing.
• Superior organizational skills and attention to detail.
• Dependable and self-motivated.
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

ENVIRONMENT AND PHYSICAL DEMANDS:

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day probationary period.
• Obtaining certification through in optometric certification program is encouraged. MWEC will provide assistance to all employees eligible for the Employee Career Development Program.

Experience

• Administrative/Clerical work helpful
• Data Entry
• Call Center experience helpful

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals