Job description

Surgical Counselor

At Orion Eye Center we believe happy employees make for happy patients, and we do everything in our power to make working for us one of the best experiences you'll ever have. We offer amazing opportunities for recognition, and we don't shy away from rewarding hard work.

Do you have a passion for helping others? Do you have unmatched customer service skills that could be put to good use with our patients? How about a drive to learn new abilities and a desire to help your team succeed? If so, we would love to hear from you.

Job Title

Surgical Counselor (ASC 2)

Reports To

Surgical Counseling Manager

Summary of Primary Responsibilities

Responsible for coordination and scheduling of surgical/ASC procedures for Orion Eye surgeons/physicians, including counseling every assigned patient who is scheduled in ASC and all associated surgical chart preparation.

List of Responsibilities/Duties

• Schedules procedures to be done in ASC, including clinic appointments (retesting, re-eval, and presurgical consultations) with appropriate surgeon
• Provides pre-operative counseling to the patient and their family members
• Creates a warm and inviting environment to make patient feel at ease
• Educate patient on the proposed procedure(s)
• Obtain consent for surgical/ASC procedure/anesthesia
• Obtain signatures for all required documents as per protocols
• Establish appropriate payment arrangements per protocol with Business Office support
• Maintain current EMR ASC Template to reflect what was discussed in counseling
• eRX or fax as appropriate all authorized associated prescriptions to appropriate pharmacy, documenting in EMR
• Review surgical plan/lens choice/target to ensure correct surgical outcome
• Collect any monies due for premium lenses and notate in ASC chart
• Preps ASC charts and routes to ASC Coordinator Supervisor in a timely manner
• Prepares post-operative appointments for all surgical patients with either Orion Eye MD or referring optometrist as requested by patient
• Obtains all necessary forms and reports ensuring that ASC chart is ready for day of surgery
• Makes confirmation calls per protocol day before surgery
• Other duties as assigned

Duties and responsibilities may be added, deleted or changed at any time at the discretion of the management, formally or informally, verbally or in writing.

Minimum Education Requirements

• High school diploma or GED

Minimum Background Requirements

• Position requires patient, physician and vendor contact; therefore, individual must exhibit pleasant, conduct, have the ability to listen and represent practice standards of high efficiency and decorum.
• Minimum 3 to 5 years’ experience working in a customer service oriented field, preferably a medical field

Minimum Demonstrated Skills

• Interacts well with staff members, physicians and patients
• Demonstrates listening skills
• Demonstrates teaching skills
• Demonstrates skill in operating computers
• Demonstrates willingness and desire to learn by instruction from the ASC Coordinator Supervisor
• Demonstrates the ability to learn about surgical/non-surgical procedures and ophthalmic terminology

Physical Demands

• Must be able to sit for long periods of time
• Must be able to communicate via the telephone
• Must be able to view and type computer data
• Must be able to adhere to work schedule

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Please let us know at the time you apply for a position if you will need any special accommodations.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Medical: 1 year (Required)

Work Location: One location

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