Job description

One of the things we are proudest of here at Ditch the Label, is the welcoming culture of friendliness and team work that we have created. We take our work seriously, but not ourselves and believe that people work at their best when they are at their happiest and in an environment that is chilled and relaxed.

We are proud to have a culture that permeates the values of Ditch the Label; we’re judgment free and here to support everyone in being their best possible selves.

Our UK office is based in central Brighton.

Our USA office is based in West Hollywood, Los Angeles.

JOB DESCRIPTION

One in four young people have used the internet in the last 12-months to find advice and support. Young people are increasingly hesitant to pick up the phone to speak to a stranger and are more inclined to post about their experiences online. As a Support Mentor, you will be the first port of call for the young people accessing our support through our digital channels. You will be on hand to help our service users navigate through the many issues that they face; such as mental health, coming out, body image, bullying, identity and online abuse. You will be given a full suite of training to help you provide the best and safest package of support.

Your work will be varied and the structure of your support will change depending upon the requirements of the service user. Examples of how our service users access support include (but are not limited to): via our online support community, support guides and resources on our website, social media DM’s and email.

In addition to delivering direct one-to-one support, there may be opportunities to work with our features and content team to produce new support guides and resources. You will also have opportunities to deliver support sessions in environments such as Q+A’s hosted across our community and/or social media channels.

This is a remote working role - you will be based in the United States (preferably California but we will consider all states) and work alongside our other support mentors who are UK based.

This is a part-time role - hours will be agreed with the successful applicant.

You must be bilingual and fluent in English and Mexican Spanish.

RESPONSIBILITIES

• To ensure that service users are safe and if not, are connected with the appropriate mandate reporting tools and protocol as a priority
• Provide a welcoming, supportive and engaging environment on our support community
• Moderating day to day activity on our support community
• Delivering direct advice and support to young people, covering a wide range of youth issues such as (but not limited to) low self-esteem, relationship issues, family problems, a bullying situation, mental health and wellbeing, identity, self-esteem, coming out or any other issue or intersection of issues within the realms of youth
• Delivering cross platform support
• Contribute towards wider ideation sessions at Ditch the Label; providing the necessary support and safeguarding perspective to our campaigns, research and other areas of our work
• Ultimately to be an ambassador for Ditch the Label and our ethos

WHO WE'RE LOOKING FOR

ESSENTIAL:

-A background and experience in areas such as General Psychology, Clinical Psychology, Educational Psychology, Counselling, Social Work or Psychotherapy
-Bilingual: fluent English and Mexican Spanish
-Previous experience in providing direct advice and support to young people aged 12-25
-Training qualifications in, and previous experience with managing mandated reporting situations
-Excellent written and verbal communication skills
-Non-judgmental and empowering; willing to listen the problems of young people and to provide innovative support
-Fast and accurate typing skills
-The ability to work well both within a team and independently
-Knowledge of how young people use social media platforms
-A genuine passion for finding solutions to youth issues

DESIRABLE:

-The ability to create and review online support guides and resources hosted on our website
-The ability to capture and report on pre- and post- intervention data, impact data and to capture service user testimonials as required
-Provide a support element to bundle with various Ditch the Label activities, for example: during a live stream or in a video package
-Be open to speaking to a group of people and/or delivering group interventions in new environments
-Be open to filming live support videos

If you are unsure about any of the above specifications, please contact us as we’d be happy to chat about your individual circumstances.

Job Type: Part-time

Salary: $26.00 per hour

Work Location: Remote

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