ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and “Sensor Intelligence” have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK’s focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.

BENEFITS:

POSITION SUMMARY:

This position has primary responsibility for monitoring and facilitating the flow of goods, resources, and information required by the supply chain to ensure profitable, Customer success. Coordinates with procurement, production, inventory control, distribution, logistics and other functions domestically and globally to optimize and align the supply and logistics chain. Identifies bottlenecks or problem areas and escalates or proposes solutions. Works with internal and external suppliers to resolve issues.

RESPONSIBILITIES:

• Provide oversight on daily/weekly/monthly key performance indicators (KPI), communicate overall trends and assisting in driving improvements
• Execute and leverage reporting to communicate essential information to the Subsidiaries, and distribute operational information to the team
• Manage and execute orders, providing order confirmations as required, and updates on delays to the Subsidiaries
• Support Customer complaints and coordinate returns/repair process with Subsidiaries
• Issue credits/debits relating to pricing errors, miscellaneous shipments and returns
• Coordinate Customer expedite requests with Production, Purchasing, Inventory Management, and Operations Project Coordination
• Ensure all orders being serviced by the RFC are set up to flawlessly execute through the supply chain.
• Provide Warehouses/Logistics advance notification on potential spikes in workload
• Aggressively work ship complete orders to ensure they are being filled to meet customer expectations
• Build strong relationships with internal customers through prompt replies to inquiries, continuous communication and providing outstanding customer service overall
• Assist in maximizing customer success for their worldwide projects; collaborate with global teams within other SICK Sales Units (SSU). Take lead when assigned.
• Be a key team member of global supply chain management projects
• This position is occasionally directed in several aspects of the work while gaining exposure to some of the complex tasks within the job function.
• Carry out other duties and responsibilities as may be assigned or required.

QUALIFICATIONS:

• Bachelor’s Degree
• 2-4 years of business experience, preferably in logistics or supply chain

Other Qualifications:

• Good communication skills, both written and verbal required.
• Proven attention to detail.
• Experience training others.
• Computer proficiency with Microsoft (Word, Excel, PowerPoint) and Internet applications
• Ability and willingness to work alternative schedules including weekend, and on-call hours as needed
• Legally permitted to work in the United States
• Ability to work in a general office environment

CORE COMPETENCIES: