Job description

As a Supply Chain Analyst/Account Manager you will play a vital role in the day-to-day service and support of Hub Group 's clients, which are mid-tier consumer packaged goods manufacturers. This position serves as the primary liaison between Hub Group s customers, warehouses, and carriers. You will successfully manage multiple clients; supply chain needs, provide industry-leading customer service, and ensure superior and expeditious execution of customer requirements. This role includes significant client interface responsibilities. As a Supply Chain Analyst/Account Manager you'll be part of the backbone of the daily operations at Hub Group . This is a great way to learn multiple facets of Hub Group and will prepare you for future growth in a number of departments.
Essential Job Functions:

• Assess client needs and act as the point person in developing and managing account specifications and procedures that will ensure quality, efficiency and profitability
• Pro-actively manage daily order level data; recommend improvement and implement changes
• Partner with implementation team during the launch of new accounts and programs
• Identify and execute carrier consolidation opportunities by utilizing search techniques through Hub Group 's proprietary system
• Receive, analyze, and respond to a high volume of communication each day
• Manage the order process flow to contract specifications
• Interact with various levels and departments within client organization
• Ensure optimal delivery performance by selecting the best carrier and managing the tracking process
• Maintain inventory accuracy
• Successfully manage client relationships with various levels and departments of the client team
• Perform inventory audits, record results and measure trends
• Inspect damaged product and oversee recoups and disposals when needed
• Perform additional duties assigned by company

Minimum Qualifications :

• Bachelors Degree
• 2+ years account management /customer service experience preferred, preferably in distribution and logistics industry
• Proficiency in Microsoft Office, especially Excel
• Sufficient familiarity with web based tools
• Strong understanding of product distribution is desired, especially within CPG
• Excellent problem-solving skills with the ability to inspire others to find creative solutions to challenging situations
• Strong talent for multi-tasking and managing competing priorities effectively
• Highly organized; attentive to details
• Excellent written and oral communication skills
• Able to identify and assess clients needs and to craft compelling solutions
• Self-directed, yet strong team player

Job Type: Full-time

Ability to commute/relocate:

• Fayetteville, AR: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 1 year (Required)
• Supply chain: 1 year (Preferred)

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