This role is part of our HRIS team and is responsible for providing both strategic guidance and tactical support in the administration and support of policies, procedures, and systems. This role supports the daily operation of Oracle HCM through the evaluation and analysis of HR systems and business processes while maintaining accurate HR data.

The successful ca nd i d a t e will: set h i g h stan d ar d s o f p erf o r m a n ce f o r th e m se l v es a n d o ther s ; b e p r o fe s s i o n al in writ t en, v erb a l a n d p ers o n al a ct i o n s in a n y s i tuati o n ; s e ek n ew kn o wl e dg e a n d e x p erienc e s; focus on the smallest of details and understand how they relate to overall system performance and business processes . They will understand that both the technical and user-facing sides of the system is imperative and have an in-depth knowledge of HR-related software and databases. T h is r o le p erf o r m s und er the Manager of HRIS.

Detailed Description:

• Provides first level of support for Oracle HCM production support through research and resolution of system related issues
• For unresolved issues or configuration needs, this role is responsible for opening and tracking all Service Now tickets as submitted, providing detailed feedback to our Managed Services team, and conducting all UAT testing
• Collaborate with Business Process Owners to develop the appropriate solution, document overall results and provide support for updates being migrated to Production
• Partners with our Managed Services team to review quarterly release new features, known issues and bug fixes and provide feedback to the Business Process Owner as appropriate
• Responsible for system testing and follow-up on failed test scripts during quarterly releases
• Maintain and update test scripts related to Oracle HCM processes
• Develop and maintain training documents and module process guides for system testing and training
• Conduct periodic reviews to ensure compliance of Oracle HCM HR systems relative to laws, PTEN policies and PTEN security requirements. Report findings as appropriate
• Identify data discrepancies across Oracle HCM HR applications
• Monitor system performance and identify process areas that need improvement
• Create or edit custom reports as approved
• Maintains and validates PTEN security roles and verifies Segregation of Duty requirements as per Internal Audit requirements
• Serves as the HR Admin team providing system corrections, edits, data loads, etc. that require higher level system access
• Corrects and updates HR data on request
• Other duties as may be assigned.

Job Requirements:

• Thorough understanding of all areas of information systems
• Ex c elle n t c o m pu t e r s ki l ls, a b ility to r u n reports a n d c o m p le t e a n alysis
• Experi e n ced in M S Office t oo ls : E x ce l, P o w e r Po i n t, and W o r d
• S tr o n g i nv es t i g at i v e, a n al y tical, a n d crit i cal th in ki n g skills
• Ab ility t o s o l v e p r a ctical p r o b l e m s a n d i d ent i fy v ar i a b les in ch ang i n g situ a ti o n s
• M u s t b e a b le t o d e m o n stra t e s o un d j udg m ent when faci n g real-t i m e situ a ti o n s c o n si s t e n t w ith C om p a n y v al u es, e x p e cta t i on s, p o lici e s, and pr o ced u re s
• Detailed, multi-task oriented individual with the ability to manage a broad range of duties and projects successfully
• Ex c elle n t c o m m un icat i o n s kills which i n cl ud e the a b il i ty t o s p eak, w rite a n d list e n in a m a nn er that clar i fi e s iss u es, p r om o t e s c l o su r e, a n d d eli v ers i n f o r m at i o n cl e a r ly a n d c o n cis e l y t o faci l i t ate s o un d d ecis i o n - m a ki n g.
• A b ility t o c om p l e t e i n v e s tigati v e re p o rts, bu si n e s s c o r r esp o nd en c e, a n d p r o ced u re m a nu als
• A b ili t y to p rep a re a n d pre s ent HR in i tiati v es a n d p r o g ra m s t o a u d ie n ces inc lud i n g b o th m a n a g e m ent and e m p l o y e es
• A b ility to m ai n tain C o mp a n y a n d e m p l o y ee c o n f i d entia l ity at all ti m e s ; h a nd le sensitive e m p l o y e e i n f o r m a ti o n and p r o t ect C o m p a n y p r o p rieta r y in f o r m a ti o n i n an a pp r o p ri a te m a n n er
• H i g h le v el o f ener g y n e ed ed f o r a fast p a c ed e n v iro n m ent where m u lti p l e i n itiati v es are h a pp en i n g si m u lta n e o u sly

M i n i mum Q ua li f ic a t i on s

• Bachelor's Degree
• 5 years of HRIS experience
• 4 years of experience working with Oracle HCM
• Knowledge of labor laws and regulations
• Familiarity with HR policies and procedures to ensure that HRIS meets organization needs and goals

Preferred Q ua li f ic a t i on s

• 7+ years of HRIS experience
• Certification in Oracle HCM

Additional Details:

Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone, and other office equipment. May include travel to other Company offices. Employees will be expected to properly use designated personal protective equipment (PPE) as may be required.