Job description
Heatcraft Worldwide Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions to customers in more than 70 countries. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks and other top-quality refrigeration products for their five market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.
Job Description:
This Role is flexible to be 100% remote if not located in metro Atlanta area
WHAT YOU’LL BE DOING
Duties include, but are not limited to:
- Provide customer technical support in the setup, configuring, troubleshooting and operating of products.
- Provide necessary training to the sales group and customers on the features and proper use and application of product lines.
- Provide customer-specific programming and parameter settings for custom applications.
WHAT DRIVES SUCCESS
Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.- Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
- Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.
WHAT WE ARE LOOKING FOR
In order to be successful in this role, you will need to have the following:
- Requires a bachelor's degree or an equivalent combination of education and experience
- Requires at least 5 years related experience
- Excellent customer service skills, strong math and mechanical knowledge
- Expert knowledge of calculations required for correctly applying equipment and equipment integration
- May require knowledge of custom control programming
- Must have strong written and verbal communication skills
- Able to use Microsoft Office
WHAT WE OFFER
At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is ideal for anyone looking for a career with long term growth possibilities. Lennox/Heatcraft offers employees a variety of flexible work options, as outlined in Lennox’s FlexWork guidelines, including the potential opportunity for remote work for select positions.
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401K with company matching and 1-year bonus
- Employee Stock Purchase Program
- Community involvement opportunities
- Robust Employee Assistance Program
- And much, much more!
WE VALUE DIVERSITY
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