Essential Functions:

Operations:

Perform all procedures necessary to meet or exceed the weekly sales and production quota for the store;

Open, operate and/or close designated retail and/ADC sites;

Sort and select for sale all donated merchandise, display merchandise in an eye-catching and pleasing manner and assure that old goods are removed on a scheduled rotation;

Verify which necessary items are needed to ship surplus items to other retail stores in need of donations;

Provide superior customer service by assisting customers in locating and purchasing goods, resolving customer issues, etc.;

Process customer sales, credits, refunds, etc.;

Report facility maintenance issues;

Approve volunteer hours of community service workers

Maintain cleanliness and order in the store or Central processing hub;

Interview applicable employees

Prepare new hire paperwork and deliver to HR in a timely manner

Prepare sales reports and deposits.

Responsible for making all final management decisions of designated retail location.

Supervision:

Responsible for the supervision of staff, including, but not limited to interviewing; planning, scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with Goodwill’s policies and applicable laws.

Provide training to new hires and conduct ongoing training to ensure all staff are familiar with store procedures;

Responsible for completing necessary employment paperwork and communicating changes to HR and Payroll in a timely manner;

Create daily and weekly work schedules and assignments to maintain effective operations within labor budget.

Other:

Ensure that all applicable safety procedures are followed consistently, and that staff receive regular safety training; Report accidents/injuries and safety concerns to the appropriate safety staff;

Maintain all employee records and confidentiality;

Comply with and ensure employees comply with Goodwill’s policies and procedures, including performing assigned duties within the framework of our Guiding Principles.

Maintain an acceptable attendance and punctuality record;

Attend bi-weekly sales meetings.

Participate in staff meetings and training, as required;

Perform other duties as assigned.

Production Manager:

• Record induvial hang count by employee and report daily hang count for stores in SharePoint;

• Check racks for quality and Best Brands. Maintain quality production standards;

• Uphold the minimum hang count for individuals and hold employees accountable to their quotas;

• Communicate with stores to meet store needs and receive feedback;

• Order needed supplies and keep two weeks' worth of back stock;

• Send out daily emails of available hardlines for stores to order;

• Maintain 100% production quotas for textiles for your district.

• While performing this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, push, pull, crouch or crawl, talk and hear. Most activities involve repetitive upper body movement and bending. The employee must regularly lift and/or move up to 50 pounds (unless otherwise restricted).

• Must have good hand-eye coordination.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.