Job description

Job Summary

Vantage Elevator Solutions is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. Founded in 1927, the Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

The Vantage Group is looking to fill the position of Customer Service & Warehouse Associate who will primarily be responsible for serving customers and performing warehouse operational duties in Vantage’s Regional Service Center (RSC) in Miami, Florida. Vantage has established RSCs in key geographies around North America to serve the elevator industry with convenient availability of Vantage’s products and outstanding customer service and technical support.

Job Duties

Warehouse Management

• Accurately fill customer orders from pick lists
• Receive all inventory into RSC location
• Accurately cycle count inventory at RSC location
• Manage and maintain appropriate inventory levels
• Place orders for inventory as needed
• Maintain organized and clean warehouse operations

Customer Service

• Respond to telephone inquiries
• Assist customers in part identification
• Person is responsible for learning part numbers and their functions.
• Produce and send quotations to customers for replacement parts
• Responsible for entering customer orders, searching for existing orders in our system, getting proper documents from the customer and shipping out all orders being pick up.
• Establish and maintain consistent procedures for customers to receive their orders in a timely manner.
• Report order status to customers
• Responsible for maintaining a list of money and checks given to us by customers.
• Responsible for scanning all paperwork generated for the day into our system.
• Process Returned Material Authorizations (RMA) when necessary
• Must provide the best customer service available.

Qualifications

• High School Diploma, GED Diploma
• Computer knowledge
• Experienced user of Microsoft Office products
• Ability to multi-task in a fast-paced environment
• Highly flexible
• Strong team player
• Forklift operation
• Capable of physical labor (lifting, moving inventory, etc)
• Bi-Lingual (Spanish) Preferred
• Excellent communication and time management

Essential Duties:

• Adhere to Vantage safety protocols
• Warehouse housekeeping
• Unload, receive and stock inventory
• Order Entry
• Pack, Crate, Load shipped
• Other duties as assigned

Work Environment & Hazards

• General warehouse and office environment

Work Contact Group

• All departments within Vantage
• Some contact with customers

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Miami, FL 33169: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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