JOB DESCRIPTION

JOB TITLE: Slot Attendant

DEPARTMENT: Slot Operations

REPORTS TO: Slot Supervisor

SUPERVISORY RESPONSIBILITY: N/A

# DIRECT REPORTS: N/A

The Slot Attendant is responsible for providing outstanding customer service to Casino and Resort guests; and will accomplish this service standard by timely responding to guest needs including but not limited to; minor machine repairs, hand paid jackpots, and replenishing ticket voucher paper.

• 
  Maintains a constant visual presence on the gaming floor seeking and responding to guests that require assistance with slot machines and any other service needs in a timely manner.
• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns, and follows through to a resolution.
• Explains various game combinations payouts and jackpots.
• Resets Slots whenever necessary.
• Completes manual jackpot payouts.
• Refills ticket printers with voucher paper.
• Makes minor repair to slot machines and related hardware.
• Maintains meticulous security of keys, radios, hand held devices and any other items issued to them and complies with company safety standards.
• Maintains a professional work environment with supervisors and staff
• Acts as a signatory on hand paid jackpots as detailed in internal controls and SOP’s.
• Creates player accounts and prints cards.
• Assists guests in ordering beverages.
• Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies and procedures.
• Attends all required training meetings.
• Assists in projects as directed.
• Assists in the training of new employees as directed.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

• 
  Must be 21 years of age or older.
• High school Diploma or GED required
• 1 year of experience in the gaming or hospitality industry preferred.
• Previous customer service experience is required.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; slot systems experience a plus.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Demonstrates commitment to guest service excellence and ethical conduct.
• Working knowledge of company internal controls and Policies and Procedures.

Note: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.