Job description

Job Description: Site Visit Coordinator (Sr. Agent) (CL11)

The Site visit Coordinators will be responsible for conducting required visits to residential settings and validating state site compliance against a set of criteria. They will identify compliance issues and provide remediation planning while maintaining detailed record keeping. The position requires high- level literacy, strong verbal and written communication skills, critical thinking skills, reliable transportation for frequent travel within assigned territory, excellent time management skills, solid judgment, and a strong work ethic. This position requires Monday through Friday 8-5 availability.

Key Responsibilities are as follows:

• Conduct face- to- face scheduled visits within the assigned territory.
• Manage scheduled visits within local territory by utilizing various equipment and tools.
• Meet all contractual obligations while establishing and maintaining positive interpersonal relationships.
• Develop interpersonal relationships with peers, workgroups, and leadership while working remotely.
• Participate in team training and workgroups in addition to fulfilling individual territory responsibilities.
• Perform any other related duties as assigned.

Special Job Requirements: Remote worker. Minimum of 90% travel. Must reside in the assigned territory.

Basic Qualifications:

• Minimum of 1 year of experience working in a customer service or client management role
• Reliable transportation
• Intermediate computer skills
• Observe professional standards of conduct, including attendance, professional behavior, and dress code.

• Excellent verbal and written communication skills
• Detail-oriented
• Customer Service Experience
• Ability to track projects for timely follow-up and completion

Preferred Qualifications:

• High School diploma or equivalent
• Ability to self -monitor
• Proficiency in Microsoft Office suite: Word, Excel, Outlook
• Verbal and written communication skills with the ability to interact professionally
• Problem- solving abilities
• Organizational skills

Job Type: Full-time

Pay: $23.00 per hour

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote

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