Division/Department: Special Events & Entertainment

Job Title: Show Conductor

Reports To: Special Events and Entertainment Manager

Type of position: Non-Exempt/Hourly

Employee Classification: Seasonal

Location: Bryson City, North Carolina

Compensation: $12 - $15 (DOE)

Job Summary: The Show Conductor interacts with all passengers on Coach Class Cars and Open-Air Gondola while providing entertainment for the passengers in terms of railroading knowledge, stories, and regional history.

Essential Duties and Responsibilities:

• Responsible for entertaining and interacting with all passengers onboard the Coach and Open-Air Gondola cars.
• Be available for photo opportunities and passenger questions prior to train departure.
• Time management is necessary onboard the train to ensure that all guests have an equal amount of the Show Conductor experience.
• Assist in passenger boarding and de-boarding, as requested by GSMR Management.
• Responsible for selling On-Board retail items in Coach Class and Open-Air Gondolas.
• Responsible for providing the proper type of stories and interaction depending on the type of passenger in the car.
• Answer passenger questions and provide customer service as needed.
• Assist operations crew members in customer service initiatives as directed by management.
• Share broad knowledge of regional history.
• Always maintain a professional appearance in GSMR issued Show Conductor Uniform.
• Comply with GSMR policy, procedures, and safety program including safety rules, operating rules, and participation in ongoing safety training/regular daily safety meetings with onboard staff.
• Complete required paperwork and recordkeeping in a timely manner.
• Continuing education in the history of GSMR, locomotive power, regional railroading, and Appalachian history.
• Other duties assigned by GSMR Management and Special Events and Entertainment Manager.

Work Environment:

• Work on and off the train with the public in varied terrain in all weather during both daylight and dark hours.
• Varied schedule throughout the year dictated by train schedule.
• Works directly with the public.

Education, Skill, and Work Experience Requirements:

• Must be able to interact effectively with coworkers and customers, possessing good interpersonal skills.
• One to two years customer service experience preferred.
• Minimum of two years entertainment experience or experience in related area preferred.
• Familiar with history of Appalachia, GSMR, and regional railroading history preferred.
• Must have good equilibrium, not affected by motion and able to travel by train.
• Must be comfortable with public speaking and interacting with large groups of people without amplification.