Job description

About Us:
Conwell Enterprises is a family owned company since 1989 with two locations in Provincetown (Conwell Home Center) and Wayland (and Wayland Home & Design) specializing in paint, interior design, hardware, cleaning supplies, housewares and more. We pride ourselves for excellent customer service, our commitment to the community and to the environment. For the last 5 years, Conwell Enterprises has achieved 5-star Platinum status with Ace Hardware Corporation for exceptional business practices.

General Summary:
The Shift Supervisor is responsible for leading and managing associates involved with activities in the front and back end of the store which include check-out areas, returns, special services, computer systems and receiving.

Essential Duties & Responsibilities:
Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Responsible for opening and closing the store.
• Assist with the implementation of Store programs.
• Communicate issues to the appropriate department with General Manager approval.
• Assist with special projects within the store set forth by the General Manager.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

Operating Procedures.

• Ensure that all daily inventory management tasks are completed such as stocking, zero outs, Special orders, and defectives.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Perform all other duties as assigned.
• Education/Training: High School degree, some college preferred. Possess product knowledge of hardware related products and their use to solve customer problems along with a willingness to learn
• Experience: Minimum of 1-3 years retail experience
• Skills/Knowledge: Strong leadership skills
• Excellent verbal skills with the ability to communicate clearly and effectively in all situations
• Strong problem-solving and organizational skills
• Ability to lead others
• Ability to handle multiple projects and tasks with a high attention to detail
• Knowledge of computer systems, MS Word and Excel a plus.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business
• Have a MA Driver’s License or ability to acquire one

Physical Requirements:

• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting (up to 50lbs) and perform all functions as set forth
• Ability to drive or learn to drive a forklift

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