Job description
As the Services Support Coordinator, you will work directly with customers and internal departments to meet the service needs for our product line.As the Services Support Coordinator, you will work directly with customers and internal departments to meet the service needs for our product line.
What you will accomplish together with us
Interface with end users and the field service organization and communicate all requests, requirements and issues to the internal organization
Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit
Create service orders, update status, process parts orders, service invoicing and creation of service center notifications
Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed
Review and report on engineer inventory levels
Work with Field Engineers to cycle count stock and ensure inventory is decremented properly via secure order processing
What will convince us:
High school diploma required, associates degree in business or related field preferred
2+ years experience in a customer service role
Strong written and oral communication along with ability to deal effectively with customers in a professional manner
Strong ability to multi-task
Experience with field service organizations preferred
SAP experience preferred
Salesforce experience preferred
- As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.
- Identification with our core values: Sustainability, Openness, Enjoyment
What we offer
Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
- Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths - Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
- Work-life balance: Working from home at many sites
- Intelligent working environment: working in smart buildings with the latest technology and equipment
- Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
- We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).
All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view equal employment opportunity posters provided by OFCCP here.
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We look forward to receiving your application.
www.sartorius.com/career
Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
All employment decisions are based on valid job-related requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 631 254 4249 ext 8330 or via e-mail at accommodationrequest@sartorius.com
We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.
Further insights into our world of work can be found here.
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