Job description

Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a ServiceNow Solution Architect you will strive to create an exceptional track record of guiding LeanIX customers together with the Customer Success Manager and aim to represent LeanIX’s technical leadership and to incubate new capabilities to the product. You are self-driven, with strong motivation for finding the right technical solution for the given business context.

Connected remote in The US or based in Boston

WHAT IS WAITING FOR YOU?

• Be a trusted advisor for all technical aspects of our platform, with focus on enterprise-ready integrations
• Develop sustainable integrations for the customer, in close alignment with Customer Success Managers, Product Management & Professional Service team
• Become an SME for our APIs and workflow capabilities
• Ensure enterprise-ready support, monitoring & operations for the provided integrations
• Ensure proactive, systematic communication with customers to maintain a high customer retention

WHAT ARE WE LOOKING FOR?

• 1+ years experience in a similar role
• Technical Expert knowledge within a certain domain (ServiceNow)
• Demonstrated working knowledge of technologies such as Java, JSON, XML, REST / SOAP and integration solutions (API, ETL, ESB)
• Knowledge of Enterprise Architecture would be a strong plus
• Interest in new technologies and modern software development
• Willingness to inspire our customers with great solutions for their challenges and questions

LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 850+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU!

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at people@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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