Job description
A. DeHart & Son is hiring for a Service Writer in our Thorofare, NJ location.
The Service Writer will:
- Communicate with customers and vendors in person or via email and phone.
- Obtain customer contact and vehicle information.
- Open and process repair orders for warranty and repairs.
- Assign repair work to technicians
- Create estimates and explain repair work needed.
- Monitor the process of repair orders throughout the day and update the customers daily.
- Review repair work with technicians to ensure work was completed and can be communicated to the customer.
- Record customer details and transactions in the repair order.
- Answer phone overflow calls.
- Serve as a link between customers and different departments in the organization.
- Other administrative duties as assigned
The Service Writer must:
- Have a high school diploma or equivalent
- Have attention to detail and strong follow through
- Have excellent communication and customer service skills
- Have Problem-solving and listening skills
- Be able to work in a fast-paced environment
- Must be knowledgeable in computer applications and industry-specific software
Benefits include:
- Medical, Dental, and Life Insurance
- 401(k) plus match
- Employee Stock Ownership Plan (E.S.O.P.)
- Paid sick days, vacation days, and Holidays.
Hours of Operation:
- Monday through Friday 8:00am – 5:00pm
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