Service Technician Gunton Pella Windows & Doors - Pittsburgh, PA
Job description
Gunton Pella Corporation is looking to add a service technician for in home services.
Responsibilities will include going to homes diagnose, adjust, repair, install, and trouble-shoot all Windows and Door issues and their root causes on current product. Great Customer Service and professional.
Requirements:Job Requirements
- Exhibit the highest standard of personal ethics at all times.
- Adhere to all Gunton Corporation policies, including safety.
- Service all products sold by Gunton Corporation.
- Respond to urgent jobs based upon priority status.
- Install products and accessories as required to complete service on first attempt. Employ all necessary measures to overcome challenges that hinder job completion.
- Develop and maintain trusting relationships and communications with peers, the management team, internal and external customers enhancing the ability to provide outstanding customer service.
- Discuss and review Customer Satisfaction Survey with each customer.
- Maintain adequate parts and tool inventory on a well organized, maintained, and professional vehicle.
- Effectively communicate all service activities to the customer, including time of visit.
- Maintain accurate, neat, and organized paperwork, including time cards and Recovery orders.
- Convey a neat, clean, friendly, and professional appearance.
CRITICAL SUCCESS FACTORS
Customer Service Skills
Process-Oriented
Technical Aptitude
Construction Knowledge
Able to bend metal and interior trim
Organizational Skills
Flexibility
Problem Solving Skills
Ability to Lift 100 lbs.
Emotional Stability
Team-Focused
PREFERRED SUCCESS FACTORS
Prior service experience in the window & door industry
Up to $28/hourly pending on experience
Company vehicle provided
Start from home daily
40 hours per week (overtime is offered at different times of the year)
Monday - Friday
Based out of Monroeville, PA
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