Service Technician
Job description
About McComb
McComb Window & Door Co., Inc. is seeking a motivated person to fill a Service Technician role for the Indianapolis, Indiana area. McComb Window & Door Co., Inc. is well respected in the window and door industry and provides an extensive portfolio of products to meet customer needs. As a family-owned company, McComb has been selling quality Pella products since 1930. We have a great work environment with a daily owner presence.
We offer:
- Competitive hourly pay rate based on experience
- Solid benefits - Medical, Dental, Vision, Life insurance, LTD
- A matching 401k plan
- A winning culture with low turnover
- Job Training
- A company vehicle
- A company phone and iPad
Service Technician Responsibilities
· Inspects, repairs or adjusts Pella Windows and Doors in the field.
· Problem solves and diagnoses difficult issues in the field, identifying items that need attention or correction prior to project finalization.
· Replaces glass in windows or doors; Installs items such as window shades, blinds, screens, etc.
· Provides customers with helpful information on the care, operation and maintenance of their Pella products
· Generates and updates all service-related paperwork, collecting customer payment as required
· Conducts any necessary follow up service work or communication to bring resolution to an issue.
· Performs job site walk-throughs and completes necessary paperwork
· Identifies and orders parts over the phone or via fax through the SC Loads assigned service van with all necessary parts and equipment on a regular basis.
· Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
· Meets company safety requirements reporting issues to management.
Service Technician Qualifications
· Dependable work history
· Prior experience with power tools
· Excellent verbal and written English language skills
· Good customer service skills
· Occasional heavy lifting up to 100 pounds
· Valid driver license
· Experience using a smartphone and iPad
· Knowledge of general construction applications (window and door applications preferred)
Conditions of Employment
McComb Window & Door Co., Inc. is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pre-offer background check and post-offer drug screen are required.
Equal Employment Opportunity
McComb Window & Door Co., Inc. provides a working environment free of discrimination and harassment. McComb Window & Door Co., Inc. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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