Current Employees Must Apply Through Their Kronos Employee Account

The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center: pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, panel management, with medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips, etc. Also, assist patients by tasking messages through EHR to providers and clinical staff. The position is responsible for greeting customers and providing quality customer service in person and on the telephone. Handles all incoming mail and assigned faxes and disburses to appropriate departments. Receives co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients.

Schedule/Hours:

Monday to Friday - 8:00 AM to 4:30 PM

Essential functions:

• Greets patients immediately upon arrival in a professional, friendly manner.
• Communicates effectively with patients. Provides exemplary customer service.
• Handles incoming and outgoing calls with the public and staff in a courteous and helpful manner.
• Makes appropriate effort to ensure that callers do not hold for excessive amounts of time.
• Records and distributes messages in a complete and timely manner.
• Schedules patients for office appointments using an electronic scheduling system based on physician and patient needs.
• Places appointment reminder calls, Crisp Calls, and No-Show calls. Reschedules appointments as necessary.
• Prepares all appropriate forms for visits in advance including patient information and consent forms.
• Registers and attends to all patients by capturing and entering high-quality patient demographic and financial information from hard copy documentation, and direct patient contact.
• Modify the patient registration process to the patient's or family member's age.
• updated each visit; includes obtaining release signatures at the required time intervals, filing correspondence, and other information.
• Balance cash log for money collected and submit to the billing office.

Required Education:

High School Diploma or equivalent education and/or experience

One year of experience in customer service.

Preferred Experience:

Basic medical terminology preferred.

One year of experience in health care.

Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to underserved communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits that include medical, dental, vision, 403b plan, paid time off, eight (8) paid holidays, tuition assistance, and more!

“Proof of vaccination is a condition of employment, subject to verified medical or religious exemptions that do not pose an undue hardship on the Company.”

BMS is an Equal Opportunity Employer!