Job description

Service Manager – Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Ford experience and CDK experience a plus.

Requirements, Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience

Must pass pre-employement testing to include MVR, drug screen, and criminal background check

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director and/or general manager to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly and quarterly manager meetings

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

• Medical/Dental/Vision/Life
• 401(k) with company match
• Employee discounts
• Drug Free work environment

Job Type: Full-time

Pay: $175,000.00 - $325,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

COVID-19 considerations:
All employees are expected to follow CDC guidelines.

Ability to commute/relocate:

• Houston, TX 77074: Reliably commute or planning to relocate before starting work (Required)

Experience:

• English: 1 year (Required)
• Dealership experience: 5 years (Required)
• Phone etiquette: 5 years (Required)
• Customer service: 5 years (Required)

Work Location: One location

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