Job description
Execute Service work according to agreed workflows and in accordance with Turbo Systems standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. In close cooperation with customers and other Turbo Systems teams, take actions to identify new Service business opportunities for Turbo Systems. Will report directly to the local service operations manager and conduct jobs according to the service coordinator lead. Location: Somerset, New Jersey.
Your responsibilities
Service delivery:
- Performs Service tasks, identifies technical problems, and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.).
Customer approach: - Contributes to customer satisfaction by executing service work according to customer orders and expectations. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
Materials and supply: - Coordinates prepare and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
Documentation and reports: - Prepares all documents and reports to be signed by the customer representative.
- Reports work done in a timely manner and follow up when needed.
Troubleshooting: - Proactively identifies potential equipment failures and requests proactive corrective actions.
- Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
Operational excellence: - Proactively identifies suggestions for product and quality improvement and communicates them further in the Turbo Systems organization.
- Provides recommendations to management to improve operations and customer service.
Health, safety, and integrity: - Applies safety rules and safe practices as well as environmental responsibilities.
- Reports unsafe practices and incidents.
Your background
- 2 years or more of experience in marine or diesel engines field service work, working as leads service engineer.
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing diesel engines and auxiliary systems.
- Proven leadership skills, team-oriented, and a strong background in mechanical hands-on application.
- Veterans and further education in an industrial environment preferred current driver's licenses valid in New Jersey.
Your benefits
- Attractive compensation & benefits.
- Employee Assistance Program.
- Global parental leave program.
- Flexible working models.
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