Here at Goodwin Chevrolet & Mazda, we strive to offer the best dealership experience that we can. For the last 90 years, we have proudly served residents of mid-coast and southern Maine offering top-notch multi-franchise sales, finance, parts, service and collision repairs to each and every customer who walks into our showrooms. Our service shop is very fast paced, and our customers demand and receive only the best.

We have an outstanding opportunity for a talented Service Dispatcher/Shop Foreman to assist our customers with their automobile needs. We need someone with exceptional customer handling and communication skills who also has empathy and understanding.

We are interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

What We Offer:

• Estimated Salary Range for this position is $50,000 - $65,000
• Monday through Friday - Weekends off!
• Health/Dental Insurance
• 401K
• 3% Employer 401K contribution annually
• Up to 4 weeks paid Time Off
• Holiday Pay
• Short-Term Fully Paid Disability
• Employee Purchasing Programs
• Career Advancement Opportunities

Summary

The Service Dispatcher/Shop Foreman plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. They will also ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers, as needed.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Ensures that technicians follow warranty material disposition procedures.
• Communicates job status with the next shift supervisor.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department.
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
• Maintains high customer satisfaction ratings.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed as needed.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains a professional appearance.
• Other duties as assigned.

Qualifications

• Clean & Valid Driver’s License.
• Previous dispatcher experience preferred but not required.
• A high level of automotive technical knowledge and previous automotive dealership experience preferred.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel.
• Knowledge of computers for scheduling and dispatching duties.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
• Ability to relay information in a fast-paced environment.