Job description
- Maintain compliance with required training and published service desk procedures
- Recognize trends being seen across Service Desk channels and offer potential solutions
- Represent the Service Desk on major Technology Program Deliveries/Special Projects
- May perform other job duties as directed by Employee's Leaders
- Knowledge, Skills and Abilities
- Knowledge of support procedures, processes, and service management tools
- Knowledge of business applications and their impact on business functions
- Skilled in excellent organization, communication, and prioritization
Job Type: Contract
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- call-centre environment: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Remote
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